Privacy Policy

Who We Are

Bulksweetener is owned by Edulcodiet S.L. (CIF B55553473), headquartered in Catalonia, Spain. We act as the data controller for personal data collected through bulksweetener.com.

Privacy Contact: gestion@edulcodiet.com  |  +34 977 615 929

What Data We Collect

• Identification and contact data (e.g., name, company, role, email, phone, country/region).
• Commercial preferences (product interest, volumes, use cases) and messages you submit.
• Technical/usage data related to submissions (submission time, form/page source, IP address) for security and anti-spam.

Why We Process Your Data

• Respond to inquiries, provide quotations/samples, and manage B2B relationships.
• Send optional B2B product, logistics, and regulatory updates if you consent or where permitted for our legitimate interests.
• Operate, secure, and improve our website, forms, and CRM processes.
• Comply with legal obligations (tax, accounting, compliance).

Legal Bases (EU/UK GDPR)

• Contract / pre-contract: handling your requests for quotes, samples, or information.
• Legitimate interests: B2B lead management, follow-up, and service communications.
• Consent: optional marketing and any non-essential data you choose to provide.
• Legal obligation: record-keeping and compliance.

Processors & International Transfers

We use HubSpot for forms, CRM, and email automation, and other providers for hosting, analytics, and security. Where data is transferred outside the EEA/UK (e.g., to the U.S.), we rely on appropriate safeguards (such as EU Standard Contractual Clauses/UK IDTA and supplementary measures where required).

Retention

Prospect/lead data are retained for up to 24 months from the last meaningful interaction, or longer where there is an active commercial relationship or legal requirement. If you unsubscribe from marketing, we keep a minimal suppression record to honor your choice.

Your Rights

EU/UK GDPR

You may request access, rectification, erasure, restriction, portability, or object to processing (including direct marketing). You can withdraw consent at any time. Contact: gestion@edulcodiet.com. You may also lodge a complaint with your supervisory authority.

U.S. Residents (e.g., California)

Depending on your state law, you may request access, correction, deletion, and to opt-out of certain processing (e.g., targeted advertising). We do not sell personal information. To exercise rights, contact gestion@edulcodiet.com. We may take steps to verify your identity.

Marketing Choices

You can opt-out of marketing emails at any time using the unsubscribe link or by contacting us. Service/transactional messages (quotes, logistics) may still be sent as necessary.

Security

We implement administrative, technical, and physical safeguards appropriate to the risk to protect personal data against unauthorized access, alteration, disclosure, or loss.

Updates

We may update this Policy to reflect legal, technical, or business changes. We will indicate the effective date below and, where appropriate, notify you of material changes.

Last updated: 27 October 2025